FAQ
Questions before you start?
Find practical answers about Sononex Air, delivery, setup, returns, and everyday use.
Our support team can help with product questions, order questions, and setup guidance.
Contact supportIs Sononex a medical hearing aid?
Sononex is designed as a personal sound amplifier for everyday use. If you have hearing concerns or are unsure, consult a licensed hearing professional or physician.
Who is Sononex for?
Sononex is for people who want conversations, TV, and everyday sounds to feel clearer. It is not a replacement for medical advice.
Can I use Sononex while watching TV?
Yes. Sononex Air is made for everyday listening moments such as TV, family conversations, and visits at home.
What is included in the box?
You receive two sound amplifiers, a charging case, USB cable, multiple ear tip sizes, and a user guide.
Can I try Sononex at home?
Yes. You can try the product at home during the return window. Keep the packaging and accessories in good condition.